Service Commitment

After-Sales Content and Promise

When providing stable and high-quality products, our company adheres to the tenet of “Quality First, Customer Focus” and provide excellent after-sales service to ensure constant reliability during the using process of customers. Subject to ISO9001, the products we provide belong to the imported products and we promise the following for customers using our products:

1. The quality of our products is in accordance with company standard of SHANGHAI ZHONGHAN DOOCH PUMP MFG CO., LTD and national standard.

2. Operated normally according to instructions (except for factitious improper handling and natural disaster), the equipment only needs replacing the vulnerable parts within 15 years.

3. If the equipment is normally used during the warranty period, for any breakdown (except for factitious damage) due to quality issues of the equipment, our company is responsible for the repairing free of charge.

4. We will provide systematic training for the operating personnel of users free of charge after the check and delivery of products. The training includes function introduction of the equipment, operation of the equipment, matters needing attention, daily maintenance and emergency handling of breakdown,etc.

5. Since the delivery and using of the equipment, our company will send professional person to do the routing inspection, maintain the equipment responsibly. Every month, we will conduct the routing inspection on the whole set function to find and eliminate the hidden danger in time.

6. After the warranty period, our company will forever conduct the routing inspection on the equipment every 6 months free of charge. We provide the life-long service to ensure the 100% reliability of the equipment operation. We provide the spare parts at cost price for life-long time and we provide technical training twice for technical persons of customers free of charge.

7. The response time of after-sales service: If the equipment breaks down, we will send professional persons to arrive at the spot in time to eliminate the trouble. We have the 24-hour service hot line. We will send professional engineers to arrive at the customers spots to do the repairing work within 4 hours (this is for Shanghai area, for other areas is within 24 hours) after receiving notice of breakdown. And we are able to work constantly until the equipment is 100% recovered to normal operation. The 24-hour after-sale service telephone number is 400-622-6271.

Our service concept:

"The value-added service is finished within the quickest time. Service to customers is a contact between feelings."

Our service promise:

"We have 100% professional service altitude and patience to meet 100% satisfaction of customers"

Our service policy:

"We win customers' satisfaction through service efficiency and we win the market through service quality."